Juliette Tetley-Burke won’t take offence if you call her an insurance geek.
She didn’t always plan on a career in insurance. For 10 years, she worked as a teacher. When she decided that a career change was in order, she learned that Jeff Arnold needed someone with an education background for corporate training. After several rounds of interviews, she decided to become a licensed insurance agent and accepted the position. That was almost 15 years ago, and she’s been working in insurance ever since.
“Understanding insurance is a process which never seems to end,” Juliette says, though it’s clear she doesn’t mean it in a negative way. “Learning more about the policies, state regulations and ever-changing technology is a full-time endeavor, but a challenge I truly enjoy.” Her grandfather was an insurance agent, and she jokes that she must have insurance in her genes.
She has a bachelor’s degree in education from UCSD, as well as her CISR designation, and she’s working toward her CIC designation.
When she first started working as an agent, she specialized in flood insurance. These days, she continues to answer a lot of questions about flood insurance, but her specialty has broadened significantly.
As the vice president of operations, she does a little bit of everything: walk-ins, phone calls, accounts receivable, accounts payable, payroll, scheduling—whatever needs to be done. She continues to assist the clients she’s acquired over the years, and she also helps when other agents are dealing with difficult or unusual insurance situations.
“I try to get to know all the different products,” she says, adding that she’s also familiar with the various carriers RightSure works with. She’s ready to assist with any type of coverage, whether it’s for a single motorcycle or a $5,000,000 umbrella policy.
Handing oddball questions is one of her strengths. She’s willing to take on unusual scenarios, and she enjoys resolving whatever problems come her way. Sometimes this requires thinking outside the box, and she’s happy to do so.
When a client is facing difficulties, she understands the importance of speed. She’ll work to resolve the issue within 24 hours or, at the very least, provide an update in that time. She’s also happy to field questions for clients, for example, if they’re concerned about how filing a claim might affect their policy. She’s always happy to be informed of what isn’t working and to receive suggestions—though she also likes to be informed when everything’s going well. That helps her make sure the companies running smoothly, too.
Originally from California, Juliette now resides in Tucson with her husband, her step-son and two dogs.
When she is not working, she enjoys four-wheeling in the canyons surrounding Tucson. Her husband graduated from the University of Arizona, where her stepdaughter is currently a student. Her stepson works at RightSure.